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 Terms in Connection with Takeaway Orders


The following sales and delivery conditions apply to all deliveries from Thailanna.dk. The The conditions apply where no written agreement exist between the buyer and Thailanna.dk.
Time of Delivery and Transport

Delivery of goods from Thai Lanna is considered to have taken place when the customer has received the goods. The customer must ensure that the delivered goods match the order. Check the receipt before leaving the store. If the customer finds errors or defects at a later stage, Thai Lanna reserves the right to reject the complaint.

If the customer requires delivery, this is possible only if the order is for a minimum of DKK 300 excluding transport costs. Delivery costs start at DKK 79, but they depend on the distance. The total cost becomes evident during the ordering process. Thai Lanna cooperates with E-takeaway, which is a transport company that specializes in
food delivery. The customer must check that the delivery matches the order immediately upon receipt. If there are defects or errors, the customer must immediately contact Thai Lanna on 39 400 400 and draw attention to the error and arrange for a possible compensation.

Complaints
If the order is picked up in the store: The customer must check that the delivered items match the order. Check the receipt before leaving the store. If the customer finds errors or defects later, Thai Lanna reserves the right to reject the complaint.

If the order is delivered: The customer must check whether the delivery matches the order immediately upon receipt. If there are errors or defects, the customer must immediately contact the Thai Lanna at 39 400 400 and draw attention to the error and arrange for a possible compensation.

Right of Cancellation
There is no right of cancellation. The food is prepared according to the customer's order and prepared specifically for each customer.

Obligation of Information
Purchase orders can be made in Danish or English and will be retained by the company for 5 years according to the Act on Bookkeeping.

Prices and Payment
At Thai Lanna and www.thailanna.dk you have the option to pay with Danish and international credit cards. Credit cards will be charged with a fee according to Danish law. Furthermore, you can pay with Mobile Pay. All prices at Thai Lanna and on www.thailanna.dk are including VAT.

When paid on www.thailanna.dk there is no actual transfer of money. It is a kind of remittance that requires Thai Lanna to agree to receive payment. Only when this is done there will be a transfer. Thai Lanna usually only accepts this when the order has been picked up.